Liveagent.dev

Privacy Policy

Last updated: March 2026

1. Information We Collect

Account Information: When you sign up, we collect your name, email address, and organization details through our authentication system.

Agent Configuration: Voice agent settings including business name, greeting messages, instructions, voice preferences, and calendar integration details.

Call Data: Conversation transcripts, call metadata (duration, outcome), caller information provided during calls, and booking details.

Usage Data: Analytics about how you use the platform, including page views and feature usage.

2. How We Use Your Information

  • Provide and maintain the voice agent service
  • Process and manage bookings via Google Calendar
  • Generate call analytics and insights
  • Improve the quality of AI voice interactions
  • Send service-related communications

3. What We Don't Do

  • Sell your data to third parties
  • Use your business data to train AI models
  • Share caller information outside your organization
  • Store raw audio recordings after processing

4. Third-Party Services

We use the following third-party services:

  • Google Cloud / Vertex AI — AI voice processing via Gemini Live API
  • Google Calendar — Appointment scheduling integration

5. Data Retention

We retain your data for as long as your account is active. You can request deletion of your account and all associated data at any time through the Settings page or by contacting us.

6. Your Rights

You have the right to:

  • Access the data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Export your data in a portable format

7. Contact

If you have any questions about this Privacy Policy, please contact us at privacy@liveagent.dev.